Shipping policy

Shipping Policy – VORO Canada

Last Updated: [13-06-26]

At VORO Canada, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details regarding processing times, shipping rates, delivery estimates, and order tracking.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Locations

We currently ship to:

Canada
United States
Selected International Destinations

If your country is not available at checkout, please contact us at support@vorocanada.com for assistance.

Shipping Rates & Delivery Times

Canada

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

United States

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days

International Shipping

Standard Shipping: 7–21 business days
Delivery times may vary depending on customs clearance and local postal services.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer free standard shipping on orders over CAD $100 within Canada.

Free shipping promotions may change without notice.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to become available.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

VORO Canada is not responsible for delays caused by customs processing.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

Weather conditions
Carrier disruptions
Customs inspections
High order volumes
Incorrect shipping information provided by customers

VORO Canada is not liable for delays caused by shipping carriers or external circumstances beyond our control.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery (or expected delivery date) at:

Email: support@vorocanada.com

Please include:

Your order number
Photos of any damage (if applicable)
A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team: